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Middle Managers: Their Vital Role in Volunteer Success

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Self-Instruction Guide: Decisions about involving volunteers are often made at the top executive level and carried out in daily work by staff members on the front line.  In the middle are department heads, branch managers, and unit supervisors who are vital to the success of volunteer engagement.  This Guide explores the often-overlooked role of middle management in setting expectations for each unit, coaching both paid staff and volunteers, advocating up the chain of command, and monitoring that benefits outweigh effort.

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